Refund policy

Returns

We hope you won't want to return any of our products but if you do please note that our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and have issued you with a refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@thenewforestcandlecompany.co.uk and send your item to: The New Forest Candle Company Ltd, Dockens Water, BH24 3PE

Shipping
To return your product, you should mail your product to: The New Forest Candle Company Ltd, Dockens Water, BH24 3PE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for returns however for damaged items we will refund your original delivery costs.